Etihad to refund all Australian flights cancelled due to COVID-19

Etihad will offer refunds to all consumers who purchased airfares in Australia which were consequently cancelled due to COVID-19.

The airline will contact consumers who booked directly with the airline as well as Australian-based travel agents to inform customers that they can elect to receive a refund for a cancelled flight even if they had previously accepted a "flight credit".

The change comes as the Australian Competition and Consumer Commission (ACCC) raised concerns about the airlines rebooking policy.

Read more: https://www.9news.com.au/national/coronavirus-australia-etihad-to-refund-cancelled-flights-pandemic/32529055-a476-42af-ac99-635c8a4696e5